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Cancellation & Return

CANCELLATION & RETURNS

We have put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if the item is faulty or not what you ordered.

Only store credit will be given for such returns. Items must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including hangers, polyester bags, hang tags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.

Please note we will not be liable for any damage that happens in transit.

Returns can be made in the following ways:

  • Courier the product(s) to us.
  • Intimate us so that we can pick up (serviceable pin codes only) the product(s) from your doorstep.

Should you wish to return all or a part of your order, you need to let us know within 3 days from the date of receiving your parcel. You can either call our Customer Support No. +91 9868998289/ 9911748289 between 11 am and 7 pm or write to us email@girlypick.com

Refunds are made as follows:

  • If the payment was made in cash then the refund is made in the form of a cheque.
  • If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.

Please Note: We will make refund cheques only in the registered name of the customer.

We will keep you updated on the status of your return at each step:

When we validate your return, we send you a return authorization mail

At the closure of your refund, we send you a closure mail

Due to our business model, we do not hold stock, and therefore we are unable to offer exchanges.

 

CANCELLATION POLICY

Cancellation by GirlyPick

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged the said amount will be reversed back in your in your Card Account. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

Products once dispatched cannot be returned except when an approval have given through email@girlypick.com

Cancellation by You

Cancellation within 24 hours of purchase:
You can cancel the order within 24 hours of your purchase by visiting your "My Account" section and canceling a pending order or writing to us at email@girlypick.com for your prepaid order. The cancellation will be effective within 24 hours and you will get a confirmation email.

The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation

Cancellation after 24 Hours is over:
We need you to understand that on the basis of your consent written/ verbal we place the order with the brand, thus canceling the order by you after 24 hours is over is a double loss of revenue for us.
In such a case we need a written email from you stating the order number and the reason for cancellation.
After receiving that email we will take a decision.